Arrival and departure
Check-in is 14:00–18:00. Arrange self-check-in with management in advance for later arrivals. Complete registration and present a valid ID or passport on arrival. Check-out is by 10:00; 11:00 may be arranged subject to availability. Further extensions need management approval and may incur a charge.
Booking and payment
Minimum stay: two nights. Nightly rates include all guest fees and accommodation VAT. After host approval, pay within 24 hours: 50% deposit, with the balance due seven days before arrival. Bookings made seven days or less before arrival require full payment. No automatic card debit.
Cancellation
Cancel seven days or more before arrival for a full refund. Less than seven days before arrival, or for a no-show, the full reservation amount is charged. There is no refund for unused nights following early departure. Contact BSTE to request a cancellation.
Guests and access
The lead booker must be at least 21. The upstairs studios accommodate adults only and are accessible by stairs; there is no lift. The downstairs apartment welcomes children aged 10 and older. No pets.
House rules
No smoking indoors; a R2,500 penalty applies. Use the designated outdoor smoking area. Quiet hours are 22:00–09:00. No parties, events or disruptive behaviour. Guests are responsible for their visitors and must report loss or damage promptly; reasonable repair or replacement costs may be charged.
Security and care
Lock doors and use the room safe for valuables. Cliff Haven accepts no responsibility for personal belongings except where liability cannot legally be excluded. Management may address disturbances and serious or repeated breaches, subject to applicable law and guests’ contractual rights. Please report maintenance issues and conserve electricity and water.
Cliff Haven is self-catering. No breakfast is served; a complimentary goodies bag with breakfast items is provided. Secure on-site parking is available to registered guests.